Terms & Conditions

PLEASE READ CAREFULLY

The purchase of any travel services offered by Ta Chi Travel Co Ltd, trading as Life of Taiwan on the website portal www.lifeoftaiwan.com (hereafter “LOT”), constitutes a contractual arrangement between you and LOT, and represents your acceptance of LOT’s Terms & Conditions set out below. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

 

Deposit & Final Payment

LOT accepts Visa, MasterCard, and wire transfers. Your booking is not confirmed and payment is not deemed made until the deposit is received by LOT. Your reservation will be automatically cancelled if the deposit is not received by LOT by the deposit due date. Payment of the deposit indicates you have read and accepted these Terms and Conditions. Deposits, less an Administration fee of US$200, will be refunded for any reason if notice is given in writing or e-mail to lifeoftaiwan@gmail.com within 30 days of the tour date starting.

Please review and verify your booking invoice thoroughly and contact LOT immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. LOT cannot accept responsibility if we are not notified of inaccuracies within five days of sending out the invoice. In the case of billing errors, LOT reserves the right to re-invoice you with correct pricing.

Final payment for your tour is due 30 days prior to commencement of services. If final payment is not received by the due date, your reservation may be released and your full deposit will be retained by LOT. If your tour is booked within 30 days of the tour beginning then payment in full is required. A deposit would not secure the booking.

Credit Card Security

Payment By Credit Card – LOT applies the Payment Card Industry Data Security Standard (PCI DSS) to its Credit Card transactions. You can read more about the PCI DSS here:

https://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_Standard

 

Booking Cancellations & Cancellation Fees

You can cancel your booking within 30 days (less US$200 Administration fee) of the tour date beginning and we will refund the balance of your deposit. After that we follow the following terms.

These are our standard cancellation fees

We understand that unexpected events such as being sick or ill can change the best laid plans and in light of that we have a flexible cancellation policy. If the trip is cancelled within 29 to 25 days of start date, we will refund 90% of the total (less US$200 Administration Fee). If 24 to 20 days’ notice is given, we will refund 60% of the total (less US$200 Administration Fee). No refunds will be available if less than 20 days’ notification is given. Exceptional circumstances will be considered however an authentic medical certificate would have to be provided. Once a tour has begun no refunds can be given for any reasons. Cancellation fees may also apply to any additional services, including extra night accommodations and optional excursions reserved prior to, during, and after the tour. Cancellation penalties will be quoted at time of cancellation. LOT reserves the right to cancel or reschedule any tour departure for any reason, including insufficient demand or force majeure. If a tour is cancelled prior to departure, LOT’s only responsibility will be to refund the full amount received for the reservation as well as the deposit. LOT will be indemnified from any additional claims.

 

Revisions and Revision Fees

A fee of US$30 per person will be charged by LOT for any alteration or revision made to a reservation after deposit or payment is received. No refunds will be provided by LOT for portions of trips missed due to cancelled, rescheduled or delayed flights, nor is LOT responsible for any additional expenses incurred as a result of cancelled, rescheduled or delayed flights.

 

Participation

For the benefit of everyone on your tour, LOT reserves the right to accept or reject any tour participant and to remove any participant whose conduct is deemed incompatible with the interests of other participants. LOT will not refund or cover any cost or expenses incurred for termination of tour arrangements due to unacceptable behaviour. LOT would deem unacceptable behaviour to be drunken and disorderly, overly argumentative, being aggressive and showing an intolerance to those in the vicinity and to the host country.

 

Travellers Who Need Special Assistance On Tours

You must report any disability requiring special attention while on tour to LOT at the time the reservation is made. LOT will make all reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible if it is unable to do so, nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. LOT cannot provide individual assistance to a tour participant for walking, dining, getting on and off motor coaches, cruise ships and other vehicles, or other personal needs. LOT strongly recommends that a qualified and physically able companion should accompany travellers who need such assistance. All travellers with LOT are subject to the Participation clause above.

Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets. LOT is not responsible for any missed activities due to a participant’s inability to participate with the group. Some transport services may not be equipped with wheelchair ramps.

 

Young Travellers

Travellers who are under 18 years old on the departure date must be accompanied by an adult throughout the tour and children up to the age of 14 are requested to share an adult’s bedroom accommodation. It is up to the discretion of the adult should they wish older children to share their bedroom accommodation.

 

Smoking

Smoking is not allowed on transport exclusively provided by LOT. Visitors who smoke should make themselves aware of Taiwan’s strict laws against smoking in public places, and that hotels in Taiwan are 100% non-smoking.

 

Price Policy

All tour prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare except where noted on specific itineraries. Tour prices are per person. Not all accommodation types are available on all tours.

Prices are subject to increase without notice, subject to the guarantees set out below. Once LOT has received your full deposit for any tour or services that price is guaranteed and you are protected against any price increase due to exchange-rate fluctuations. Any subsequent cost increases are at LOT’s expense.

 

Visas & Passports

You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of Taiwan (Republic of China). LOT is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and LOT cannot accept liability for any passenger refused entry into Taiwan (Republic of China) or onto any transport within the country due to the passenger’s failure to carry correct documentation. There are no refunds for failure to provide documentation at the time required.

 

Hotels, Accommodations & Transport

The hotels listed on our website are intended to be used on all tours. However, hotels are not guaranteed. LOT reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, the hotel substituted will be of equivalent or higher quality, when available, to those shown. No refunds are provided for hotel changes; full cancellation penalties as noted above apply.

Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples. In the rare event that included train or air services are unavailable, alternate services will be provided. Itinerary timings are approximate and may be subject to change.

 

Baggage Allowance

Porterage at hotels, train and bus stations is included in the tour price. Please be prepared to carry your own suitcase on and off airplanes and through international airports. You are responsible for notifying LOT in advance if your baggage includes any items exceeding 30”x21”x11” in size, or if the total weight exceeds 25kg. If you do not, LOT will be unable to accept all your luggage, and will not be responsible for any storage or delivery costs incurred. No responsibility is accepted by LOT for loss of or damage to baggage or any of the traveller’s belongings throughout the duration of the tour. Baggage insurance is recommended.

Carry-on bags should not exceed the dimensions of 12″x11″x6″. For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motor coaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motor coaches and other transport.

 

Gratuities

Gratuities are included for services during your tour. This includes waiters/waitresses at included meals and hospitality staff and porterage at hotels for included nights. Gratuities for your tour host, tour driver and others are not included in the tour price and are discretionary.

 

Not Included in the tour price

The following charges are not included in the tour price: airfare to and from the start of your tour; airline baggage fees including but not limited to excess baggage charges; any inspection fees or transport taxes relating to your flight in or out of Taiwan (Republic of China). Laundry services, alcoholic drinks, hotel spa services, internet access, SIM Cards are not included unless stated in the agreed itinerary.

 

Refunds

Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services once a tour begins, for unused transport where group activity tickets are involved or for voluntary modifications made by the traveller.

 

Service Inquiries After the Tour

As it is difficult and sometimes impossible to properly investigate a complaint if LOT is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause. After returning from your tour, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by LOT.

Any complaint or claim involving tour services must be notified to LOT within 30 days of the tour’s completion and address to Mark Pemberton at lifeoftaiwan@gmail.com Any complaint or claim relating to LOT tour services and involving the negligence of any suppliers, sub-contractors, or agents must be notified to LOT during the tour or within 30 days of the tour’s completion and address to Mark Pemberton at lifeoftaiwan@gmail.com. Mark Pemberton will acknowledge your communication within 72 hours by e-mail and will respond fully within 10 working days by e-mail.  If, for any reason, Mark Pemberton is not able to follow this obligation through, you will receive communication from the office notifying you and providing a new timeline.

 

Holidays

During local or national holidays or special events, peak seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. LOT cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason. However, LOT will make every endeavour to ensure bookings are avoided at said periods.

 

Insurance Policy

The quoted fee includes basic liability insurance for each person. This is a government policy for all travel agents receiving international visitors. For this purpose, please send us each group member full name date of birth and passport number. We appreciate you may also have your own insurance policy, which we strongly recommend, but please understand that this is compulsory under Taiwanese law.

 

Safety

Please be aware that during your participation on our tour, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of travelling in remote areas; travel by boat, train, automobile, aircraft, or other means of transport; forces of nature; political unrest; acts of lawlessness or terrorism; and accidents or illness in locations without means of rapid evacuation or medical facilities. LOT will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. Whilst LOT will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in one of our tours, you agree that you will not hold LOT responsible regarding any provision of medical care or the adequacy of any care rendered. LOT is not responsible for risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold LOT harmless for such.

 

Photographs or Pictures

Photographs or pictures appearing on this web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Any pictures or images taken by our employees and featuring guests on our tours are the copyright of LOT and can be used commercially by LOT or its affiliates without further permission being obtained. If you do not agree to this please state it before our tour begins.

 

Options & Activities

Some optional activities available through LOT are provided by local operators or other third parties that are entirely independent of LOT and do not form any part of the product or services sold to you by LOT or of these Terms & Conditions, even where LOT suggests particular operators /other third parties and/or assists you in booking such optional activities or excursions. Your contract for such services will be with the organiser or operator of that service and subject to its Terms & Conditions, which may contain exclusions or limitations of liability. LOT has no liability for any such optional activity or excursion or for any acts or omissions of the operator or its employees.
Any advice or assistance on or with any service provided by any local representative does not mean or imply that the service is sold, supervised, or controlled by LOT. Before booking any optional activity or excursion, LOT advises you to check the operator’s own Terms & Conditions.

For operational reasons, not all options listed in our website or itineraries may be available during your tour. LOT will advise you of availability while on tour.

 

Responsibility

Ta Chi Travel Company of 29 Dongping Road East Tainan Taiwan Business Registration number 22935551 is a Licensed Tour Operator that markets travel products under the Life of Taiwan (LOT) brand name, and arranges for the tour services offered on this web site, including transport, sightseeing, and accommodations through independent contracts. Accommodations, restaurants and other suppliers (including but not limited to trains, ferries and road vehicles) providing services are independent contractors and are not agents, employees, servants, or joint ventures of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of Taiwan (Republic of China).

The Company reserves the right to accept or reject any person as a tour participant; to expel any participant from the tour; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a tour at any time.